YOU HAVE NO ITEMS IN YOUR SHOPPING BAG.
A: The jewelry in our store is Gold, Rose-gold, White-Gold, Silver, Platinum and Copper plated which is made with precision and is of Very High Quality. Only those which specifically state 925 Silver sterling in the product description is the real silver jewelry. Please read product description carefully before making a purchase.Q2: What’s the diamond material?
A: The diamonds used in our jewelry is high grade AAA+ Cubic Zircon, which shines brilliantly, even better than the Austrian crystals and Rhinestones and even though its artificial but still gives the look and feel of real diamonds.Q3: What is Cubic Zirconia (CZ)?
A: CZ is an acronym for cubic zirconia, a man-made stone used in place of diamonds. Cubic Zirconia is the cubic crystalline form of zirconium dioxide. The synthesized material is hard, flawless and bears great resemblance to a perfect diamond. Due to its low cost, great durability, and close visual likeness to diamond, synthetic cubic zirconia has remained the most economical competitor for diamonds since commercial production began in 1976.
Cubic zirconia comes in many different colors to simulate the different colors of a diamond. The colors are created by using different oxides in the creation process. It is almost as hard as diamond on the Mohs scale of hardness. It is an 8.5 and a diamond is a 10. It is cut in the same shapes and designs as a diamond to replicate a diamond.
Many people, unless they have a trained eye or a special instrument, cannot tell the difference between diamonds and cubic zirconia. CZ’s are often used with rhodium-plated sterling silver to emulate diamond and platinum jewelry. This alternative gives an expensive look at a more affordable price. The jewelry is our store is mostly made with cubic zirconia stones. We carry CZ rings, earrings, necklaces, pendants, bracelets, brooches and hair pins for women and children.
A: The specialty of this store is promoting Hypoallergenic jewelry (means it’s relatively unlikely to cause an allergic reaction) and is anti-allergy. There will be a section in the production description which would state if its anti-allergy. If it says YES, it is unlikely to cause an allergic reaction.Q5: Will the jewelry turn black or fade after wearing for a long time??
A: All faux jewelry will fade over a period if not maintained well, try to avoid water and sweat, keep dry and they will keep longer. Extra Care must be executed while handling Stone jewelry as they are delicate and please avoid crash as in dropping jewelry from a height. Best to sit and wear jewelry e.g on the bed. Please follow below chart.
Clean your sterling silver jewelry with a soft 100% cotton (nub free) cloth or flannel cloth and gently rub off any excess makeup. Remember, silver is a very soft metal and you can scratch it if you aren't careful so don't rub it too briskly. Never use anything but a clean 100% cotton or a special sterling silver cleaning cloth (a popular choice is Sunshine Polishing Cloth) or very soft bristle brush, like a baby’s tooth brush or a horsehair silver brush. Paper, polyester, and coarse fabrics often contain wood fibers or synthetics that can cause tiny scratches in the surface of your fine sterling silver jewelry. Dirt left over from previous cleanings can scratch the surface as well.
Note: We recommend that you don’t use silver dips for removing oxidation from your silver jewelry as it will leave microscopic pits causing it to darken faster. Instead, focus on preventative care by storing your jewelry in a closed box or plastic baggy as silver will tarnish when exposed to air.CARING FOR CUBIC ZIRCONIA
Use a cotton or flannel cloth to wipe your jewelry clean. A special jewelry polishing cloth would be perfect (a popular choice is Sunshine Polishing Cloth). Using straight, back and forth strokes, polish your jewelry and remove any surface dirt and dust. Do not rub in a circular motion as that can scratch the surface of your jewelry. Then use a cleaning solution to remove grime and dirt.
However, if you wish, you can use a trusted jewelry cleaner to remove any dirt and dust from your zirconium. Store your jewelry in an airtight, sealable plastic bag. If this is not possible, store your jewelry in a lined jewelry box, away from the outside air.
Pearls are very soft and need special care and attention. You should never store your pearls in a jewelry box next to other jewelry as the box and other pieces of jewelry can damage the pearls by scratching and nicking. Instead keep your pearl in a fabric lined box or fabric pouch.
Skin produces acids that can harm your pearls, so if worn regularly pearls should be wiped down with a soft cloth after every wearing. A pearl necklace will gradually absorb acid from the skin that will eat into the pearl causing it to lose its luster. Wiping pearls off with either a wet or dry soft cloth will prevent dirt from accumulating and keep perspiration, which is slightly acidic, from eating away at the nacre. You can also use a drop of olive oil on your cleansing cloth to help maintain your pearls’ luster.
Along with being soft and easily scratched, pearls can be damaged by chemicals and heat. Only use jewelry cleaners that are clearly marked safe for pearls. Never use ultrasonic cleansers, dish or wash detergents, bleaches, baking soda or ammonia based cleansers. Never use toothbrushes, or any other abrasive materials to clean your pearls. Always take off your pearls before using any cosmetics, hair spray, or perfume and avoid heat and dry air because both can cause pearls to turn brown, dry out, and crack.
Never use any chemicals on your rhodium items. Never use toothpaste and never brush with a toothbrush. Don't use polishing cloths that are intended for use on uncoated silver or for gold jewelry. Don't place in an ultrasonic cleaner. Never use abrasives of any kind. Never use silver dips. Never use ammonia-based products. If you have an antique or heirloom, don't clean it without consulting an expert on your item.CARING FOR GOLD VERMEIL
Vermeil simply means gold plating over sterling silver. Sterling silver beads can be gold plated. It is a good way to incorporate the look of gold at a fraction of the cost, especially for beads. Use a soft toothbrush to get into tight places and clean it gently.CARING FOR GOLD PLATING
Keep gold-plated jewelry away from hard surfaces. Bumps and scratches will cause the gold layer to wear away faster. Store your gold-plated jewelry in a velvet lined jewelry box, or wrap it in a soft material that will prevent scratches. Lightly wipe your gold-plated jewelry with a damp cotton cloth. This will help to eliminate any dirt or dust from accumulating on the surface and wearing away the gold layer. Use a non-abrasive jewelry polishing cloth and gently rub the gold-plated jewelry to restore shine. You can also take the gold-plated jewelry to a local jeweler where they can replace the gold layer. This may be necessary if the gold-plating has already started to wear off. Check with your local jeweler to see what they charge for this service.CARING FOR GEMSTONES
Gemstones are quite literally hard as rock, buy they can be damaged from careless handling and negligence. Here are some tips for keeping your gems and jewelry looking fabulous for years to come.
Remember, even the hardest gemstone variety can be vulnerable to breakage if it has inclusions that weaken the crystal structure. Exercise common sense: if you have a ring set with a softer gem variety or an included stone, take it off before strenuous exercise. Even the hardest gem of them all, the diamond, can shatter in two with a single well-placed blow.
Never remove rings by pulling on the stone: that habit may result in a loose, then lost, gem. Most importantly, store each piece of gemstone jewelry separately so that harder stones don’t scratch softer ones. Almost every gemstone is much harder than the metal it is set in. Gems can scratch the finish on your gold, silver or platinum if you throw your jewelry in a heap in a drawer or jewelry box.
Rings in particular tend to collect dust and soap behind the gem, especially if worn often. You need to clean them regularly to let the light in so your gems can shine. To clean transparent crystalline gemstones, simply soak them in water with a touch of gentle dish soap. Use a bowl of water rather than the sink to eliminate the risk of anything going down the drain. If necessary, use a soft toothbrush to scrub behind the stone. Rinse the soap off and pat dry with a lint-free cloth (you want to make sure threads won't catch on the prongs).
Organic gems like pearls, coral, and amber should only be wiped clean with moist cloth. Due to their organic nature, these gems are both soft and porous. Be careful about chemicals in hairspray, cosmetics, or perfume: they can, over time, damage pearls in particular. Opals also require special care. Never use an ultrasonic, never use ammonia, and avoid heat and strong light. Opaque gemstones like lapis lazuli, turquoise, malachite, require special care because they are rocks, not crystals of a single mineral like transparent gems. These gem materials should just be wiped clean gently with a moist cloth. These gemstones can be porous and may absorb chemicals, even soap, and they may build up inside the stone and discolor it. Never use and ultrasonic cleaner and never use ammonia or any chemical solution.
CARING FOR STAINLESS STEEL
Stainless steel jewelry won't rust but it can tarnish over time. Steel jewelry does not tarnish as fast as silver jewelry but the rate of tarnishing depends on how its used. As with any jewelry it is best to avoid contact with chemicals (lotions, chlorine from pools etc.) in order to keep it cleaner longer. Steel jewelry is easy to clean, wipe it down with a soft cloth. Steel jewelry is very durable and can withstand a lot of wear and tear, as opposed to silver which is a very soft metal.
Q.1: How to check the status of my order?
A: You can check the status of your order by logging into the My Accounts section.
Q.2: How should I contact you for queries regarding my order?
A: For all queries regarding orders you can send an email to email@example.com mentioning your order confirmation number or you can give us a call or WhatsApp on the following number (+91) 9096273463. Our working hours is 10 am to 8 pm (Indian Standard Time).
Q.3: Can I change or cancel the order I already confirmed?
A: No, you cannot change the order you have already confirmed, however you may cancel the order within 24 hours. Kindly go through our Cancellation Policy before you decide to cancel the order.
Q.4: What should I do if I don’t receive my order confirmation email from you?
A: Generally, you will receive a confirmation email for your order within 24 hours, except in case of any technical difficulties.
Another reason for you to not have received the confirmation email is if the email address provided to us was incorrect. In such a case you can amend the email address in the My Accounts page to receive emails in future.
Q5: Do I receive an invoice for my order???
A: Yes, we will email the invoice and order details to you once to have placed an order.
Q6. What is your Return and Exchange policy?
Please refer to the Returns and Exchange policy on home page.
Q.1: How do I make a payment on your website?
You can pay either by Credit Card or Debit Card and Net Banking. We accept VISA, MASTERCARD, AMEX, DINER & RUPAY. Alternately, you can do a remittance by electronic fund transfer to our bank account.
Q.2: Is it safe to use my credit/ debit card on Eluceo Fashion website?
A: Yes, it is safe to use your card on our website. All our online booking pages are secure using Secure Sockets Layer (SSL) encryption, which encodes all your personal information so that it is accessible to only you and us. We will use your information to ensure all documents are issued correctly and payments are secure. Also a recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which must be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
Q.3: Can I use a Non-Indian credit card to pay on your website?
A: Yes, you can use a Non-Indian Credit Card to pay on our website. You can pay through any of the above options.
Q.1: How long will it take to deliver the products?
A: Please refer to the Shipping, Returns and Cancellation policy on homepage.
Q.2: How will you send/deliver the products?
A: For deliveries within India, shipping will be through either of the following Blue-Dart or Fedex. Shipping to any location out of India, will be carried out through DHL or FEDEX depending on the delivery location. Once the goods are dispatched, an email will be sent having the tracking number of the shipment.
Q.3: Can you deliver to an address outside India?
A: We deliver to major countries outside India.
Please contact our customer service team at firstname.lastname@example.org . We will try and accommodate customizations subject to availability.Q.2 How do I measure my Ring Size?
We follow United States RING Size Chart. Please convert to US size before buying. For example if you are in India and you wear Indian Size 11 please see below size chart, For Indian size 11 you have to buy US Size 6. Please select SIZE 6 from our store.
The Perfect Fit (Measuring Your Finger)
Your ring should fit your finger comfortably; snug enough so that it will not fall off, but loose enough to slide over your knuckle.
Finger size changes depending on the time of day and the weather. For best results measure your finger size:
1. At the end of the day and when your fingers are warm (Fingers are smaller in the early morning and when cold.)
2. Measure finger size 3 to 4 times to eliminate an erroneous reading. Avoid using string or paper to measure ring size as these materials can stretch or twist, yielding an inaccurate measurement.
Common Ring Sizes
Women’s rings typically range from size 4 to 9. The most commonly purchased women’s ring sizes at Eluceo Fashion Store is from size 5 to 7. Size 6 is the most popular ring size.
Q3. How can I Subscribe to Newsletter?
You can sign up for our Newsletter through our website. Enter your Email Address in the Newsletter Sign Up panel and click on the > button. The Newsletter - Sign Up page will appear to you. Enter the required information and click on the Sign Me Up button. You will be signed up for our Newsletter and a confirmation screen will be displayed to you. Also you will receive a sign up confirmation email for our Newsletter. To subscribe our Newsletter, click on Newsletter Sign Up.Q4. How can I Refer this Website to my Friends?
To Refer our website to your friends enter your Friend's Email Address in the Refer a Friend panel and click on the > button. The Refer a Friend page will appear to you. Fill in the required information and Friends Email Addresses along with your optional Message and then click on the 'Refer Friend(s)' button. The Thank You for Referring will appear to you and your friends will receive an email, containing your message and website's link, inviting them to visit our website. You will also get a confirmation email for your reference. To Refer our Website to your Friend(s), click on Refer a Friend.Q5. How can I Refer your Products to my Friends?
To Refer our products to your friends, you need to click 'Email to Friend' link available on Product Detail page. On clicking this link, another page will appear where you can fill in your Name, Email Address, your Friends Email Address along with email Subject and your optional Message. After entering all the required information, click on the 'Email' button and a confirmation page will appear. Your friend will receive an email, containing your message and product's link, inviting him to see a product of his interest. You will also get a confirmation email for your reference.Q6. How can I get latest Products?
We regularly keep on updating our website with the latest products and styles in fashion. You can find these products in various categories as well as in our Specials > New Arrivals section.Q7. How can I Search a Product?
To search your desired products, click on the 'SEARCH' link at the top of the page. On clicking this link, a small search component will appear which will accept your Keyword(s). You need to enter minimum 4 characters to search your choice of products and then click on 'Submit' button. This action will fetch your search results based on your Keyword(s).Q8. How can I Contact you?
Our website provides various means of instant communication to our customers. You can click 'CONTACT US' link available at the top of our website and Contact Us page will appear. The right side of the Contact Us page provides a simple form to you for sending us your comments & feedback. Simply enter your First Name, Last Name, Phone Number, Email Address and Subject along with your Message and click the 'Submit' button. Your Message will be emailed to us and you will also receive a confirmation email for the same. You will receive a reply within 1-2 business days. The Contact Us page also displays our Mail Address and our Phone Numbers for further communication.Q9. How can I create my Personal Account on your Website?
Creating an account on our website is a simple procedure and essentially requires your Email Address as it will be considered as your User Name. You can Create New Account by clicking 'Sign In' link available at the top of our website and Sign In page will appear. On this page, you need to click 'Create New Account' button to get Registration Form. You need to enter all the required information in respective fields and click 'Create New Account' button to submit your account information. On successful creation of your account, a confirmation page will appear as well as you will get a confirmation email. After creation of your account, you will be able to access this account by entering your Email Address and Password information at Sign In page.Q10. How can I change my Account's Password?
To change your Account Password, you need to Sign In into your Account. On signing in, you will get Update My Account page and you need to click 'Change Password' button at the bottom of this page. On Change Password page, you need to enter your Existing Password and your desired New Password. Once you will confirm your New Password by re-entering it and then click on the 'Change Password' button, your Account Password will be changed and a confirmation page will appear. You will also receive a Password Change Confirmation email from our end.Q11. What is Wish List? How can I create my own Wish List?
While browsing the products on our website, you may come across many products that you would like to purchase from us sometimes in future. Our website offers you the facility to store all these favorite products in your own Wish List for future reference. To create your own Wish List, you need to have an online account on our website. You have to sign in into your account to add products in your Wish List. After that, on browsing you can just click 'Add to Wish List' link on the Product Display or Product Detail pages to add your favorite products to your Wish List.